Last night I stayed in a hotel at Central London rates. As someone who lives in Central London have I taken leave of my senses? Perhaps, but you see I hadn’t had a bath for a week and hadn’t washed my hair for even longer. My boiler is on the blink. And my Social Landlords have a big book of excuses. First excuse; after being on the telephone for three minutes the accusation that my talking was preventing my Support Worker getting on with the task of having the necessary repairs done. Next excuse; the Landlord’s engineer was denied access – an out-and-out lie. The engineer had attended my premises announced that the boiler needs replaced and before that can happen a surveyor needed to inspect. The timescale for a surveyor’s appointment? Seven more days.
This behaviour is typical of social landlords who turn regular maintenance issues into dramas.
A bit of Law – Section 11 of the Landlord and Tenant Act 1985 places an obligation on the landlord to maintain the structure and exterior of the property, including installations for the supply of water, gas and electricity, heating systems, drainage and sanitary appliances.
The above means a Landlord has a Statutory Duty to ensure a home has hot water.
It may take time but I will be refunded by my Landlords the cost of the hotel. And this morning I do not smell. I know I smell as people move away from me on the underground! I have turned into a tramp…